Inside our members only resources section we have put together a series of articles written by our team and leading business education writers from the industry. A wide range of topics are covered, all very relevant to those doing business in today's environment.

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New Articles in our FREE Resources Section

The Top 8 Things Customers Complain about Travel Agents
Would you like a head start to 'fastracking your profits in 2010?' Then make sure you DON'T do EVERYTHING that other travel agents are doing. Results from a recent consumer survey show that travel agents just have to get a few basic things right and they will win their business everytime. Here are the top 8 things that customers complain about travel agents. To keep reading log on or become a member...its FREE to join.

Turn Front Desk Clerks Into Front Desk Salespersons
Despite the continuous increased focus on improving revenue management processes at most hotels these days, more often than not the job of working the front desk is still viewed as primarily being an operational position.  While many hotels and hotel companies have focused training efforts on hospitality and guest-service efficiency, few have provided the more comprehensive sales training that the position calls for. Whatever sales training ...... To keep reading log on or become a member...its FREE to join.

So, You Have a Great Web Site.... Now What?
During the past several years, many companies made the commitment to revise their web sites to conform to search engine and online marketing guidelines. Although there are many sites which are still dysfunctional and non-productive, others have been improved and ready to produce bookings. Now, the hard part begins; what are you going to do to dominate your online competition? To keep reading log on or become a member...its FREE to join.

Repeat or New clients… which is better?
As so often is the case with our coaching clients, the question as to whether the strategy of focusing on new customers or repeat customers arises repeatedly. With the TA Fastrack coaching programs we advise that the most profitable and lucrative option for our clients depends on their business goals, their travel business and their travel customers.
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